phmerry Privacy Policy

What We Collect and Why

1. Information We Collect

When you register on phmerry, we collect basic personal information including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details and transaction history to process deposits and withdrawals in Philippine pesos. During gameplay, we record session data such as game activity logs, device type, and IP address to ensure platform security and fair play. If you contact our support team, we may retain records of that communication to improve our service quality. All information collected is limited to what is genuinely necessary to operate the platform and comply with applicable Philippine regulations.

2. How We Use Your Information

Your personal data is used primarily to create and manage your phmerry account, verify your identity, and process financial transactions securely. We use your contact details to send important account notifications such as deposit confirmations, withdrawal updates, and security alerts. Session and device data helps us detect unusual login activity and protect your account from unauthorised access. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. We do not use your personal information to build advertising profiles or sell data to third-party marketing companies.

3. Data Sharing and Disclosure

phmerry does not sell, rent, or trade your personal information to any outside party for commercial purposes. We may share limited data with trusted payment processors and identity verification providers who are contractually bound to handle your information securely. In cases where Philippine law or a valid legal order requires disclosure, we will comply while notifying you where permitted. Our third-party service partners are only given access to the minimum data required to perform their specific function. Any partner who handles player data on our behalf is required to maintain standards consistent with the Philippines Data Privacy Act of 2012.

4. Cookies and Tracking

We use essential cookies to keep you logged in and maintain your session preferences while you navigate the platform. Functional cookies help us remember your language and display settings so the platform feels consistent across visits. We do not use third-party advertising cookies or cross-site tracking technologies on the phmerry platform. You can manage or clear cookies through your browser settings at any time, though disabling essential cookies may affect platform functionality. Our cookie usage is limited strictly to what is needed for a smooth, secure, and personalised experience on mobile and desktop.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine financial and gaming regulations. Transaction records are kept for a minimum period to satisfy audit and compliance obligations. If you request account closure, we will deactivate your profile and begin the data deletion process in accordance with our retention schedule. Certain records may be retained longer where required by law, such as anti-money laundering documentation. You may request a summary of the data we hold about you at any time by contacting our support team through the FAQ page.

6. Your Rights as a Player

Under the Philippines Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by phmerry. You may also object to certain types of data processing or request that we restrict how your information is used in specific circumstances. To exercise any of these rights, please reach out to our support team and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly and transparently, without penalising players for making such requests. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Security Measures

phmerry applies industry-standard security measures including encrypted data transmission, secure server infrastructure, and access controls to protect your personal information. Player accounts are protected by password authentication, and we strongly encourage the use of strong, unique passwords for your account. Our team regularly reviews security practices to address emerging threats and maintain a safe environment for all Filipino players. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by Philippine law. Security is a shared responsibility — please keep your login credentials confidential and report any suspicious account activity immediately through our FAQ page.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When material changes are made, we will update this page and note the effective date at the bottom. Continued use of the phmerry platform after any update constitutes your acceptance of the revised policy. We encourage all players to review this page periodically so they remain informed about how their data is handled. If you have questions about any part of this policy, our support team is available to help via the FAQ page.

Last reviewed: 2025. For data-related queries, visit our FAQ page.